Terms and conditions

Laisr is owned and operated by:

Fjeldskaar Alberich GmbH
St. Johanns Vorstadt 17
4056 Basel

For customer services and enquiries, please email us at hello@laisr.com

All orders placed with us (online shop, mail, verbal or e-mail) constitute the acknowledgment and acceptance of all of the conditions listed below:

1. How to place an order
Orders can be placed through our website, over the phone and via email. Once you have placed an order with us, we will email you within 48hrs (or two working days) with an order confirmation and additional information relating to your order. Once you have received a confirmation you will have entered into a purchase contract with us.

In the unlikely event that there is a pricing mistake or the goods are no longer available, we will advise you of this. In this case you will not receive a confirmation email and therefore, there will be no contract between us.

2. Delivery
If placing an order for delivery to a country outside Switzerland, any local taxes, import and/or export duties are the liability of the purchaser. These are not calculated at checkout and payment of these taxes and/or duties (which may be incurred in transit) are the responsibility of the purchaser.

International delivery charges, local taxes, import and/or export duties will not be refunded under any circumstances.

We recommend all customers purchasing for delivery to destinations outside Switzerland check first with all necessary bodies with regards to any local taxes, import and/or export duties they will be liable for before purchasing any goods from our website.

We deliver using a variety of logistics partners depending on the size of the item and destination. While we do everything we can to adhere to delivery times stated, we cannot be held responsible for any delays which are beyond our control.

In order to keep your goods in the best condition possible during transit, they are carefully packaged to avoid damage. If you wish to return your order for any reason please use the original packaging. It is important to keep the packaging until you are 100% satisfied with the order because in case of damage the delivery company will need to inspect the packaging.

If you need information on weight of the items, please contact us hello@laisr.com

3. Cancellations and Returns
You are able to cancel your contract with us at any time up to 7 days after the day of delivery. If you wish to cancel your order you must do so in writing, either by email hello@laisr.com or by post to Fjeldskaar Alberich GmbH, St. Johanns Vorstadt 17, 4056 Basel, Switzerland.

If you request a refund, we will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods (unless they are faulty or damaged). The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value.

This cancellation policy does not affect your statutory rights.

4. Faulty Goods
Our carbon fiber products are hand crafted and no two items will be exactly the same. Due to the nature of carbon fiber material, minor imperfections in the clear coat or fabric/pattern laying process may occur; these are not structural, will not affect the structural integrity of the product and are considered normal. Laisr products are made by high end carbon manufacturers, and although all items are inspected prior to shipment, any carbon fiber products that may present structural defects or extreme pattern blemishes may be considered for replacement at our discretion.

If you should find any problem with your order please contact us at shop@laisr.com

We try to display our products as accurately as possible on our website. However, as different computers display different colours, we cannot guarantee the complete accuracy of the pictures or photographs shown.

5. Privacy Policy
We collect personal data from you only for the purpose of fulfilling your orders for products, order processing and payment clearing, future communication and liaison with you (only by opting in at time of purchase or by joining our mailing list).

Your personal data is kept confidential and is not shared with any third parties except for the purposes of processing credit card transactions, fulfilling orders and delivering packages. All online transactions are processed via PayPal. You can refer to PayPal's Privacy Policy.

We make use of Google Analytics to gain insight into our customers' experience on our website and make continuous updates and improvements to the site. Google Analytics does not record any sensitive data that would compromise our customers' security or any information that could be used to identify users in any way. If you have any questions about our Privacy Policy or our use of Google Analytics, please contact Google.

If you have supplied any personal data to us, you have the right to request access to and correction of such personal data held by us. Enquiries concerning your personal data held by us, including making of access and corrections, should be addressed to Fjeldskaar Alberich GmbH, St. Johanns Vorstadt 17, 4056 Basel, Switzerland.

These terms apply to your order. We reserve the right to change our terms and conditions at any time.

These terms were last changed on 1 October 2012.